Privacy Policy
At Jacktop Casino we take your privacy very seriously. This privacy policy explains how we collect, use, protect and share your personal data. By using our services, you agree to the practices described in this policy.
Last updated: November 2025
What Data Do We Collect?
When you create an account or use our services, we collect various types of information:
Personal Identification Data
- Full name
- Date of birth
- Email address
- Phone number
- Residential address
- Identification documents (for verification)
Financial Data
- Payment method information
- Transaction history
- Deposit and withdrawal records
Technical Data
- IP address
- Browser type and version
- Device information
- Location data
- Cookies and similar technologies
Gaming Behavior Data
- Games played
- Bets and winnings
- Session duration
- Preferences and interactions
How Do We Use Your Data?
We use your personal information for the following purposes:
- Account Management: To create, maintain and secure your account
- Verification: To verify your identity and prevent fraud (KYC requirements)
- Transaction Processing: To process deposits, withdrawals and other financial transactions
- Customer Service: To answer your questions and provide support
- Responsible Gambling: To monitor signs of problematic gaming behavior
- Marketing: To keep you informed about bonuses, promotions and updates (only with consent)
- Service Improvement: To optimize our website and services
- Legal Obligations: To comply with legal and regulatory requirements
How Do We Protect Your Data?
We implement strict security measures to protect your personal information:
- SSL Encryption: 256-bit SSL encryption for all data transmissions
- Firewalls: Advanced firewalls protect our servers from unauthorized access
- Secure Storage: Data is stored on secured servers with limited access
- Regular Audits: Periodic security audits and penetration testing
- Access Control: Only authorized personnel have access to your data
- Two-Factor Authentication: Optional 2FA for extra account security
Do We Share Your Data?
We never sell your personal data to third parties. We only share information in the following cases:
- Payment Processors: To process transactions (e.g. credit card companies, e-wallet providers)
- Software Providers: To deliver games (only necessary technical data)
- Legal Authorities: When legally required or to combat fraud
- Professional Advisors: Accountants, lawyers and auditors (under confidentiality obligations)
All third parties we work with are required to protect your data according to the same standards that we maintain.
Your Privacy Rights
Under GDPR (General Data Protection Regulation) you have the following rights:
- Right to Access: You can request a copy of all personal data we have about you
- Right to Correction: You can ask to correct inaccurate data
- Right to Deletion: You can ask to delete your data (with certain exceptions)
- Right to Restriction: You can restrict the processing of your data in certain situations
- Right to Portability: You can request your data in a structured format
- Right to Object: You can object to certain processing, such as direct marketing
To exercise these rights, contact us via email. We respond to all requests within 30 days.
How Long Do We Keep Your Data?
We retain your personal data as long as necessary for the purposes for which they were collected:
- Active Accounts: Data is retained as long as your account is active
- Closed Accounts: After account closure we retain certain data for 5-7 years due to legal obligations
- Transaction History: Financial records are kept for at least 7 years for tax and audit purposes
- Marketing Data: Deleted as soon as you unsubscribe from communications
Protection of Minors
Our services are strictly for persons aged 18 and over. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will immediately close it and delete all collected data.
International Data Transfer
Your data may be transferred to and stored on servers outside the European Economic Area (EEA). In such cases we ensure that appropriate safeguards are in place to protect your data according to GDPR standards.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Changes are published on this page with an updated date. Important changes will be communicated via email or a notification on the website.
Contact About Privacy
If you have questions about this privacy policy or how we process your data, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the website
We strive to respond to all privacy-related questions within 48 hours.
